Responsibilities

• Quarterly ID access review (communicate the list of user IDs to all departments, sections or units for review)
• Monthly user access review with HR
• Create, amend and revoke the user access ID from the system
• Transaction adjust/deletion from AFIS and CCI system
• Manage and support daily request/incident
• Communicate with end-user to understand their request
• Resend Billing to customers that haven’t received
• Reset password, un-lock user of AS400, CCI, AFIS, MonSys, AD, CRC and others.
• Resolve the known issues which always occur such as IP address, Office 365, Team, VPN, WebSite, Email
• Escalate the issues to relevant sections: system operation, system development, infrastructure and information security if required
• Answer phone and respond the email timely manner
• Share knowledge, assign tasks and support team
• Others assigned by Line Manager

Requirement:

• Bachelor’s degree in computer science or related field
• Proven work experience with infrastructure or core banking system
• Familiar with IT system and MS Office
• Response and resolve user’s request actively
• An ability to manage and control the request
• Follow the procedure and guideline of IT management
• Be able to communicate with end-user and the other sections to resolve the request
• Support at weekend and public holiday
• Support and train team member
• Good at English (Reading, Writing , Speaking)