Job Overview:

This role is responsible for implementing new business procedures developed by the Business Transformation Department (BTD) directly into daily operations. A key aspect of this involves taking the lead in providing comprehensive training and onboarding support to end-users and relevant staff following the implementation of BTD-led projects.

Responsibilities

• Understand the BRD (Business Requirement Document) – Identify changes and impacts on business operations.
• Review system specifications and vendor-provided user guides – Understand the system functions from the user’s perspective.
• Create user training materials – Prepare manuals and quick reference user guides based on actual business workflows.
• Design training content – Plan the formats, e.g., hands-on sessions, lectures, or e-learning.
• Develop a training schedule – Determine who needs to be trained, in what order, and by when.
• Conduct dry-run sessions in the development environment – Operate the system based on training scenarios and refine materials and methods.
• Conduct actual training sessions – Deliver hands-on training or presentations to users.
• Manage Q&A and gather feedback – Collect and respond to user questions and improvement suggestions.
• Conduct refresher training before Go-Live – Organize additional sessions focused on key points and FAQs just before Go-Live.
• Join the project UAT team to gain better understanding on the system functionality.
• Collaborate with HR training section to prepare and provide the effective training to relevant staff
• Monitor the effectiveness of new process/operation and gather feedback
• Collaborate with relevant stakeholders and team members to address and improve challenges

Requirement

• Have a good at writing and communicating stills.
• Have a good inter personal skill for delving the knowledge to end-user.
• Have an ability to work independently
• Have a collaborative mindset and ability to work across diverse teams.
• Have a proactive mindset to challenge the issue and find the solution