Eng 
ខ្មែរ 
Just scan the QR code at the merchant shop for payment
See all your transactions, credit balance and monthly bill in one place
Prevent unauthorized use of your card with Hold/Unhold Card option
Earn point for every spending and track your point balance and history
Introduction
This is Privacy Policy of AEON CARD MOBILE Application, please consider carefully before you access to and use it. When you are accessing to and using this Application by ticking “Agree”, mean you accepted and implement terms and conditions of AEON CARD MOBILE service. If you do not understand or not clear about this terms and conditions, please do not hesitate to contact to AEON Specialized Bank (Cambodia) Plc. to clarify the matter for you 023 988 555.
1) Definition
2) What is AEON CARD MOBILE service?
AEON CARD MOBILE is the application for smart phone or feature phone that allow to download from a designed location to let AEON Cardholder used to manage their AEON CARD or making payment under AEON Card brand instead of the physical plastic card.
3) Interest and Fee Charge
The AEON CARD MOBILE account is used under the credit card account. Hence, ASB does not charge interest or other fees to you. Every transaction processing will work under AEON Card.
4) Disclosure of Personal Data
Your information processed by ASB will be kept confidential, but ASB may provide such information to the following parties (whether within or outside your country of residence) as below:
a. ASB Group Companies;
b. Any agent, contractor or third parties service provider that ASB work within providing AEON CARD MOBILE service, including for fraud prevention, data entry, database management, promotions, marketing, customer service, technology services, products and services alerts;
c. Entities with whom ASB maintain commercial arrangements, including merchant sites, third parties and entities belonging to the ASB Group;
d. Other financial institutions, banks partners, collection company and credit company;
e. Professional advisers, law enforcement agencies, government and regulatory authorities or any other organizations to which ASB is under an obligation to make disclosure under the requirements of any applicable law, regulation or commercial arrangement, including arrangements with payment network; or
f. Entities involved in any merger, acquisition or financing transaction with ASB.
5) Information
ASB takes steps, including technical, administrative and physical safeguards to help protect your information that ASB process from loss, misuse and unauthorized access, disclosure, alteration and destruction.
If you have any indication or suspicion of your information, Account, PIN, Password, Biometric or other security features being lost, stolen, misappropriated, used without authorisation or otherwise compromised, you are advised to change your information. You must contact customer service without undue delay on becoming aware of any loss, theft, misappropriation or unauthorised use of your information, Account, PIN or other security features.
ASB may suspend your Account or otherwise restrict its functionality on reasonable grounds relating to the security of the Account or any of its security features or if ASB reasonably suspect that an unauthorised or fraudulent use of your Account has occurred or that any of its security features have been compromised. ASB will notify you of any suspension or restriction and of the reasons for such suspension or restriction in advance or, where ASB are unable to do so, immediately after the suspension or restriction has been imposed, unless notifying you would be unlawful or compromise ASB reasonable security interests. ASB will lift the suspension and/or the restriction as soon as practicable after the reasons for the suspension and/or restriction have ceased to exist.
In addition to the provisions above, and specifically in relation to AEON CARD MOBILE You must take all reasonable steps to keep the AEON CARD MOBILE safe and prevent their fraudulent use, and in particular:
a. You shall not set PIN, password as your smartphone number or date of birth;
b. You shall not share Your PIN, password and your smartphone to any one;
c. You shall not write down or record PIN, password in any place example on smartphone, paper or card…etc;
d. You shall not let anyone to use Your AEON CARD MOBILE Account;
e. You shall keep your smartphone safe; or
f. You shall change PIN, password frequently.
6) Notices and Change
The information, material and content provided in the App or any website may be changed at any time without notice. ASB may change the terms and conditions at any time by updating this App. You agreed to review any applicable terms and conditions regularly and that your use of any part of this App will be subject to any such changes once they are made.
7) Collecting Information
When you register for Account and while you are AEON Cardholder, you agree that ASB may collect information from you and about you such as:
ASB shall be the sole owner of the information collected on this AEON CARD MOBILE service. Furthermore, ASB shall not sell, share or rent this information to others in any way other than as mentioned in point 4.
8) How ASB Use the Information Collected
ASB may collect information from you in the purpose as below,
9) Governing Law
This terms and condition shall be governed by and construed in accordance with the laws of Cambodia.
10) Feedback and Concern
ASB are committed to safeguard your information collected and handled by ASB and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your information, you can contact us by (+855) 23 988 555.
Introduction
This is terms and conditions of AEON CARD MOBILE Application, please consider carefully before you access to and use it. When you are accessing to and using this App by ticking “Agree”, mean you accepted and implement terms and conditions of AEON CARD MOBILE. If you do not understand or not clear about this terms and conditions, please do not hesitate to contact to AEON Specialized Bank (Cambodia) Plc. to clarify the matter for you 023 988 555.
This terms and conditions is an agreement between you and ASB and this applies to your use of the AEON CARD MOBILE and any related products and services available through Merchant or Partner of ASB. If you do not agree to follow the condition herein, please do not use or access to these products and services.
You must read, agree and accept all of terms and conditions contained herein and the privacy, before you may become a user of AEON CARD MOBILE. ASB strongly recommend that, as you read this terms and conditions, you also access and read the information contained in the other pages and websites referred to in this document, as they may contain further terms and conditions that apply to you as an AEON CARD MOBILE user.
ASB reserves the right to amend this terms and conditions at any time by posting the amended terms and conditions on ASB’s website without notice. You agreed to review any applicable terms and conditions regularly and that your use of any part of this App shall be subject to any such changes once they are made.
1) Definition
2) What is AEON CARD MOBILE?
AEON CARD MOBILE is the application for smartphone or feature phone that allow to download and let AEON Cardholder used to manage his or her AEON CARD or making payment under AEON CARD brand instead of the physical plastic card.
3) Eligibility
4) Service Availability and Restriction
In order to use the service, you must register for an account. You may only hold one account. The service is only available to individuals or businesses that can form legally binding contracts under applicable laws. Without limiting the foregoing, service is not available to persons who are suspended from ASB services or to persons who present an unacceptable level of credit risk.
You are authorized to use functions in AEON CARD MOBILE as below:
You must not use the App for any of the following purposes:
a. Anything unlawful or illegal or which is fraudulent or malicious or which promotes any criminal activity;
b. Anything which is defamatory, harassing or threatening or which otherwise infringes or violates the rights of others. This includes any information that you may add or upload to the App;
c. Interfering in any way with any other user of the App; and/or
d. Knowingly introducing viruses or other malicious or harmful material or using it in connection with unsolicited communications.
You must not use the App in a way that may damage or impair the App, the Service or ASB underlying systems and security.
As the App facilitates security is most importance. You must keep your device secure and properly close the App after each use. You must ensure that any security details, and account information and all other information that you provide to ASB via the App or any other channels is complete, accurate and up to date.
5) The Legal Relationship between you and ASB
a. Identity Authentication: ASB use many techniques to identify its own customers when he or she register on AEON CARD MOBILE App. Please understand that verification of you is only an indication of increased likelihood that your identity is correct. You authorize AEON CARD MOBILE, directly or through third parties to make any inquiries ASB consider necessary to validate your registration. However, because the verification process is difficult, ASB cannot and does not guarantee any your identity.
b. Limitation of Liability: In no event shall ASB, ASB parent, subsidiaries, employees or ASB suppliers be liable for lost profits or any special, incidental or consequential damages.
c. Indemnification: You agree to indemnify and hold ASB, its parent, subsidiaries, affiliates, officers, directors and employees harmless from any claim or demand (including attorneys’ fees) made by you or incurred by any third party due to or arising out of your breach of this Terms and Conditions or the documents it incorporates by reference, or your violation of any laws or the rights of a third party relating to your use of the service or products.
d. Liability for Violations: If you engage in the following behavior, ASB may fine you, as explained below:
You and ASB agree that the damages that ASB shall sustain as a result of the behavior outlined above shall be substantial, including (without limitation) fines and other related expenses from its payment processors and service providers. In the event that you engage in such activities, then ASB may fine you as cash with any amount.
If you use the AEON CARD MOBILE in a manner that violates the terms and conditions including but not limited to the three categories described above, your account shall be subject to limitation or immediate block.
Without limiting the foregoing, you agree to reimburse ASB for any or all costs, expenses, and fines levied on ASB by its payment processors and/or service providers as a result of your activities. You agree that, if either you or ASB commences litigation or arbitration in connection with this paragraph, the prevailing party is entitled to recover reasonable attorneys’ fees and any other costs incurred in such proceeding in addition to any other relief to which the prevailing party may be entitled.
6) Payment Disputes
a. Any complaint which is not relating to payment services or not specific transaction (for example about the quality of any goods or service received from a merchant), should be resolved directly with the relevant third party (merchant).
b. ASB take complaints very seriously and value the opportunity you provide to assist with reviewing the way ASB do business and helping to meet customers’ expectations. ASB primary aim is to resolve any complaints that you may have as quickly and effectively as it can and consequently have documented in the ASB Complaint Handling Policy.
7) Anti-Money Laundering/Combating the Financing of Terrorism (AML/CFT)
A set of rules, typically issued by the National Bank of Cambodia, that attempt to prevent and detect the use of financial services for money laundering or to finance terrorism. The global standard-setter for AML/CFT rules is in the Financial Action Task Force (FATF).
In any case ASB suspects of any transaction that is breached both of international and local law, you agreed that ASB may delay, block or refuse to process any transaction and report to relevant stakeholders. You agreed to promptly provide ASB with all information that ASB reasonably request in order to comply with all applicable laws and regulations relating to anti-money laundering.
8) Termination or Cancellation of AEON CARD MOBILE
Shall you decide to terminate your use of the AEON CARD MOBILE Service:
9) Process Flow for Usage of AEON CARD MOBILE
Usage Manual, is binding ASB and you. For more detail usage of AEON CARD MOBILE, please refer to AEON CARD MOBILE Usage Manual.
10) Interest and Fee Charge
The AEON CARD MOBILE account is used under AEON Card account. Hence, ASB does not charge you interest or fee for AEON CARD MOBILE. However, if you using AEON Card for any specific purpose, any fee or charge shall be separately charged as mentioned in the Agreement between ASB and AEON Cardholder.
11) Governing Law
This Terms and Condition shall be governed by and construed in accordance with the laws of Cambodia.
12) Feedback and Concern
ASB are committed to safeguard your information collected and handled by ASB and look forward to your continued support for the same. In case of any feedback or concern regarding protection of your information, you can contact us by (+855) 23 988 555.
