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Disclaimer & Privacy Policy

Privacy Policy

AEON Specialized Bank (Cambodia) PLC., (“ASB”), respects your privacy right and understands expectation of the viewer and/or user (the “User”) that information (the “Information”) provided through this “ASB’s website (the Website”) by the User should be protected from unauthorized or unlawful usage. ASB therefore hereby announces the Privacy Policy (the “Privacy Policy”) to which the User of this Website shall be legally bound by. ASB reserves the right to revise any and all part of the Privacy Policy without notifying the User of the Website.

The Website contains modules that collect your personal information. ASB will collect and use this information for the purpose of the online Pre-Application (the “Pre-Application”) only. We will hold the information securely and we will not share your information to third parties. We will only use it for the purpose of identification, primary assessment and contacting you. Also this information may be used for analyzing your future needs of financial services or improving our financial services in order to adapt to your needs. If you do not want to provide us the information, you should not consider the Pre-Application.


This website is provided “as is” without any representations or warranties, express or implied. “ASB” makes no representations or warranties in relation to this website or the information and materials provided on this website. ASB does not warrant that the information provided by user and/or any third-party to this website is complete, true, accurate or non-misleading.

Nothing on this Website constitutes, or is meant to constitute, advice of any kind. ASB recommends that you seek independent advice before acting upon Material on this website.

Disclosure of the Information

ASB shall take highest level of procedures to secure privacy of the Information. ASB may however disclose the Information to other persons for purposes as indicated below (but not limited to):

  • Disclosing the Information in accordance with regulation, law and/or order of government authorities;
  • Disclosing the Information to third parties for the purposes established under the Article 8 of the Prakas on Credit Reporting.
  • Disclosing the Information to staffs of ASB for performing their concerned task/job only;
  • Disclosing the Information for the inspection, investigation or legal proceedings;

Duties of the User

In any case, even though ASB takes highest level of procedures in accordance with policy set forth by ASB, the User understands that accessing the Website is exposed to risk or loss and/or damage which may be caused by being infected by viruses, such as Trojan Horse, Worm and/or unauthorized access into system and/or information. The User is therefore required to install software for inspecting safety of computer, protection of viruses and/or firewall in the process of accessing internet in order to prevent potential risks.

Liability of ASB

ASB shall not assume any responsibility and shall not be liable for any loss or damage arising directly or indirectly (including special, incidental, or consequential loss or damage) from viewing and/or using the Website, especially for the case that the information of the User is stolen or hacked as per above mentioned.

Unenforceable provisions

If any provision of this Website disclaimer is, or is found to be, unenforceable under applicable laws, that will not affect the enforceability of the other provisions of this Website disclaimer.

Customer Privacy Notice

This Privacy Notice (“Notice”) sets out the basis which AEON Specialized Bank (Cambodia) Plc. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process CUSTOMER’s (“you”, or “your”) personal data in accordance with our internal data protection policy. This Notice applies to personal data we collect from you when you use our Application Form, Mobile Application, Website, or other products/services.

  1. What information we collect:
  • We may collect information only when you provide it to us by registering/filling out any of our Application Form, Mobile Application,​Website, or other products/services. That information can be Name, Gender, Date of Birth, Nº. ID. Card/Family Book/Passport, Address, Marital Status, Phone, Email, Occupation, and so on.
  • You hereby agree and authorize the Bank to collect your information to input in Credit Report System of CBC. Credit Report System is a System under monitoring by National Bank of Cambodia. All collected information will be used to evaluate in order to offer loan, on the other hand, that information will be shared to other financial institutions which join the group of Credit Report System comply to Prakas on Credit Reporting.
  1. Your rights:

The rights you have regarding the information that stored including:

  • The rights to request us to update your information if it is incorrect or incomplete. You shall request as Written Letter to Credit Reporting Service Provider (CRSP) by attaching with identification documents and CRSP will get back to you.
  • If you have doubt on our Products, Services, or our staff’s attitude, you have enough right to provide information to us via our Hotline: 023 988 555, 070 988 555, 078 988 555, Feedback Box in our branches or other ways per our advertisement.
  1. We may collect and disclose your personal data to:
  • Those who provide banking services to assist and execute their functions or business activities.
  • Those who provide various insurance services or are considered to have provided insurance services.
  • Banker to assess the bank’s ability to repay if needed.
  • Employers and/or other stakeholders to specify job, activity, occupation, and income.
  • Those required by law to disclose and report.
  • CRSP and third party for the purposes set in Article 9 of the Prakas on Credit Reporting dated 26-Jun-2020.
  1. Inquiries:

We may revise this Notice from time to time without any prior notice.