Position : Senior Officer, Internal Control and Operation Support
I. Job Overview
Responsible for monitoring branch operations, identifying operational gaps and risks, ensuring compliance with policies and procedures, and supporting branches in improving operational efficiency and internal controls.
II. Job Description
- Branch Operation Planning and Control
- Prepare monthly plans and activities for branch operation control and monitoring.
- Conduct regular and spot checks on branch operational matters as necessary.
- Conduct branch, customer, and dealer visits to assess operational practices and activities.
- Monitor and review branch staff activities to ensure compliance with established procedures and standards.
- Operational Document Review
- Review branch operational documents to identify gaps, weaknesses, loopholes, and potential operational risks.
- Review financial and non-financial forms and supporting documents to ensure completeness and compliance.
- Identify irregularities and recommend appropriate corrective actions.
- Policy, Procedure and Process Review
- Review differences between established policies, procedures, process flows, and actual practices at branches.
- Identify areas where current practices are inconsistent with approved policies and procedures.
- Recommend practical solutions to improve operational processes and controls.
- Branch Operational Assessment and Improvement
- Identify operational challenges, strengths, weaknesses, and potential risks affecting branch operations.
- Work closely with Branch Management to identify the root causes of operational issues and weaknesses.
- Develop and follow up on action plans to address identified issues and improve branch operations.
- Provide operational recommendations and escalate significant issues to management when necessary.
- Alert branch staff and management regarding potential operational risks and control weaknesses.
- Work closely with Branch Managers to support improvements in branch operational efficiency and performance.
- Provide support and guidance on daily branch operational matters when required.
- Cross-Functional Coordination
- Work closely with relevant departments and sections to resolve operational issues and improve branch processes.
- Coordinate with Internal Control, Risk Management, Internal Audit, and other relevant functions on matters related to branch operations.
- Support the implementation of operational improvements and corrective actions across branches.
- Reporting
- Prepare regular and ad-hoc reports for the relevant section.
- Prepare and provide relevant information and reports to Internal Audit, Risk Management, and other relevant departments.
- Review and support branch operational reports to ensure accuracy and completeness.
- Report significant operational findings, risks, and improvement recommendations to management.
- Other Responsibilities
- Perform other duties and responsibilities as assigned by management.
III. Job Requirement
- Bachelor’s degree in Banking and Finance, Business Administration, or other related fields.
- Minimum 1–3 years of relevant experience in the banking sector, preferably in branch operations, internal control, branch support, or a related function.
- Good knowledge and understanding of branch operations and banking processes.
- Basic understanding of banking policies, procedures, operational controls, and risk management.
- Good understanding of financial reports and banking-related documents.
- Good computer skills, particularly in Microsoft Word, Excel, and PowerPoint.
- Good command of English, both written and spoken.
- Strong analytical, problem-solving, and organizational skills.
- Strong communication and interpersonal skills.
- Good attention to detail and ability to identify operational gaps and risks.
- Ability to work independently and collaborate effectively with Branch Management and relevant departments.
- Willingness and ability to travel to provincial branches when required.
- Able to work under pressure and manage multiple tasks effectively.