I. Job Overview

The Branch Administration Officer supports daily branch operations by managing administrative tasks, staff attendance, inventory, and expenses. The role ensures smooth coordination with HQ, proper documentation, policy compliance, and provides assistance to the supervisor in staff support, operational issues, and overall branch efficiency.

II. Job Description 

• Achieve performance objectives assigned by the supervisor.

• Manage branch administration, including equipment maintenance, inventory, staff attendance, OT, and work schedules.

• Control branch expenses and monitor petty cash.

• Handle branch document management, approval requests, and submissions to HQ.

• Ensure staff grooming and uniform compliance.

• Provide accurate and timely reports to the supervisor.

• Perform name screening and ID verification through World-Check One and CBC (for false hits) with strict confidentiality.

• Assist in staff recruitment, training, development, and retention.

• Support compliance with company policies and promote fraud awareness.

• Assist in managing fraud cases, operational issues, and customer complaints.

• Help maintain a positive and collaborative working environment.

III. Job Criteria

• Bachelor’s degree in Business Administration, Accounting, Finance, or related field.

• Good communication and coordination skills.

• Basic knowledge of administration, documentation, and office management.

• Ability to use MS Office (Word, Excel, PowerPoint).

• Honest, detail-oriented, and able to follow procedures.

• Willing to work under pressure and manage multiple tasks.

• Able to travel for work when required.