Don’t know which product for is made for you?

Officer/ Authorization (12PM to 9PM)

Product Development | Phnom Penh

Close: 04 Feb 2023

Job Overview:
This role will be responsible to perform day to day operation with matters related to card scheme daily transaction monitoring 24/7/365, support customer query and analyst the card transaction performance.
Job Description:
  • Handle real time incoming transactions monitoring Cardholder for 24/7/365 is smoothly.
  • Maintenance Card/Merchant status properly by daily basis.
  • Handle on incoming/ outgoing call and inquiry via email on VISA credit cardholder or other banks.
  • Take action immediately to temporary block card once suspicious transaction.
  • Perform cardholder account maintenance and temporary block/unblock from branches/ cardholders requested.
  • Generate daily report related cards maintenance report from internal system (AS400).
  • Handle cardholder’s complaint via call/ email.
  • Follow up pending case from time to time until closed case.
  • Other tasks assigned by immediate supervisor/line manager.
Job Requirements:
  • Bachelor’s degree in Business Management/Administration/Banking/or a related field
  • Experiences in Cards, Authorization, Customer service, or any related skills.
  • Honest, proactive, well-organized, matured, strong commitment, and good interpersonal skills
  • Good communication skills including English proficiency and good knowledge in Ms. Office such as word, excel, and email.
  • Adaptable, flexible and committed attitude and able to work under pressure/deadline.
  • Able to work under pressure and be self-motivated